Technical Support

Have a Tech Problem?

Our technical support team can help you in person, over the phone or remotely. This includes (but is not limited to):

  • Canvas
  • WordPress
  • Collaborate
  • Voicethread
  • Apple products (like iPad apps and Apple ID issues)
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Common Issues

Browser Issues

Google Chrome is the best web browser for Canvas. Instructions for downloading and installing Chrome.

Firefox is also compatible. Check to make sure whichever browser you choose is up-to-date.

Canvas does not support Internet Explorer.

Reset Your Password

UAF allows you to use one password to log in to all of your university accounts. If you forget it, don’t fret. Reset your password here.

Canvas Support

UAF courses maily use Canvas, though some courses will use Google Classroom or WordPress.

Nanook Tech Services

UAF’s Nanooks Tech Services also provides IT-related support as needed. Get online help here.

Minimum Requirements for Online Courses

  • Macintosh OS X (13 or higher) or Windows PC (10 or higher)
  • 16GB RAM or higher
  • 256GB of available hard-drive space
  • Broadband/high-speed uninterrupted Internet access

Top Tips


Be ready for web conferencing

For online classes that use web conferencing such as Zoom or Google Hangouts make sure you have these items set up prior to joining a conference:

  • Webcam
  • Microphone
  • Speakers
  • Wearable Headset

Keep your computer up to date

Update your system often. These updates consist of security fixes, bug fixes, and other patches that can also help system performance.

Back up your data

It’s not a matter of if, but when a catastrophic failure may occur on your tech device. Unfortunately, they often occur at the least opportune time. Find a backup method that will allow you to consistently and efficiently back up your data.