Technical Support

Have a Tech Problem?

For immediate assistance call 907-455-2085.

Our technical support team can help you in person, over the phone or remotely with technical help in Blackboard, WordPress and other learning management systems you’re using in your course.

This includes (but is not limited to):

  • Canvas
  • Blackboard
  • WordPress
  • Collaborate
  • Voicethread
  • Apple products (like iPad apps and Apple ID issues)
Brant, eCampus tech support, helping with a computer issue.

Common Issues

Browser Issues

Google Chrome is the best web browser for Blackboard and Canvas. Instructions for downloading and installing Chrome.

Firefox is also compatible. Check to make sure whichever browser you choose is up-to-date.

Canvas does not support Internet Explorer.

Reset Your Password

UAF allows you to use one password to log in to all of your university accounts. If you forget it, don’t fret. Reset your password here.

Blackboard Support

Many of your courses will use Blackboard, at least a little. Get tips on how to use it.

Canvas Support

Over the next few semesters, more and more UAF courses will use Canvas instead of Blackboard.


UAF’s Office of Information Technology also provides IT-related support as needed. Get online help here.

Minimum Requirements for Online Courses

  • Macintosh OS X (10.12 or higher) or Windows PC (7 or higher)
  • 4GB RAM (8GB RAM or more is highly recommended)
  • 20GB of available hard-drive space
  • Screen resolution set to 1280×1024
  • Broadband/high-speed uninterrupted Internet access

Top Tips


Web Conferencing

For online classes that use web conferencing make sure you have these items set up prior to joining a conference:
  • Webcam
  • Microphone
  • Speakers
  • Wearable Headset

Blackboard Collaboration

Blackboard requires some minimum technical capacities in order to collaborate:
  • 256 MB RAM
  • 20 MB disk space for .collab file
  • 28.8 kbps or higher connection speed
  • Soundcard that supports microphone and audio output

Blackboard Mobile Apps

Having up-to-date mobile devices is required in order to use the latest version of Blackboard.
  • iOS 11 (or higher)
  • Android 5 (or higher)