Frequently Asked Questions
How do I contact my instructor?
How do I forward my alaska.edu email to another email address?
If you don’t plan on using your UA email it is important to forward it to an address you check regularly. To forward your UA mail simply go to “Settings” then “Forwarding and POP/IMAP.” Then select “Forward a Copy of Incoming Mail to” and enter your preferred email address. Don’t forget to save your changes!
Where is my class? How do I log in to Blackboard?
UAF eCampus courses are located in Blackboard (though your instructor may have additional sites for your particular course).
First, go to the Blackboard login page. Here you will be able to enter your UA ID and password. Not sure what they are? You UA username and password will be the same username/password you use to access your alaska.edu email account.
If you forget your username and password you can use the “Forgot username or password” link on that page to reset your information.
How do I get my exam proctored?
If you are located in Fairbanks, you should take proctored exams at the UAF eCampus Exam Center. No appointment is necessary. We are open Monday through Friday from 8 a.m. to 5 p.m. During the fall and spring semesters we have extended hours on Wednesdays and Thursdays until 7 p.m.
If you live in Alaska but outside of Fairbanks, you must select an appropriate proctor before requesting your exam. A local educational institution like a public school, university, community college, library or a learning center is the best choice. Relatives, close friends, peer coworkers or students cannot be proctors.
If you choose to use one of the proctors from the approved list, simply fill out the Request an Exam form. Allow one week for processing. Your exam will be sent to your proctor.
If you are located outside of Alaska and need a proctored exam, identify a local proctor and then fill out the Request an Exam form. An educational institution like a public school, university, community college, library or a learning center is the best place to start. If you have trouble locating a proctor, email firstname.lastname@example.org for assistance.
More Student Resources
UAOnline: One-stop website where students can see course listings, apply for admissions, pay for tuition and fees, and more.
Blackboard Support: How to use Blackboard.
Blackboard Mobile: Take your classes on the go.
WordPress Support: Some of your courses may be on WordPress. Here’s how to get started.
Library Services: Request inter-library book loans, do research for your paper or read up on the thousands of online databases. Students in eCampus courses have access to the same resources as campus students through Rasmuson Library Off Campus Services.
Writing Center: Works with students at any phase of the writing process — planning, drafting, revising — and helps improve grammar, mechanics and punctuation.
Math Lab: Free tutoring for mathematics and statistics classes. The math hotline (866-823-6284) is also available Sunday through Thursday (5-10 p.m.) for live, toll-free tutoring for students taking eCampus math courses.
Atomic Learning: A library of 1,000+ educational resources, including many 2- to 3-minute video tutorials that answer the “How do I do that?” questions.
Student Support Services: This department offers a variety of resources for financially limited students, first-generation students and those with documented physical or learning disabilities.